Frequently Asked Questions (FAQ)

Yes, we provide personalized in-home presentations where our experts bring
a curated selection of carpets directly to your home, allowing you to visualize
how each carpet complements your space.

 We offer a wide range of carpets, including traditional Oriental rugs,
modern area rugs, runners, and custom-made carpets to suit various styles and
preferences.

Absolutely! We understand that every space is unique, and we are happy to
accommodate special requests for specific types, sizes, or designs of carpets.
Simply reach out to our team, and we'll assist you in finding the perfect
carpet for your needs.

Yes, we offer professional carpet installation services to ensure that your
new carpet is expertly installed with precision and care. Our installation team
is highly skilled and experienced in handling various types of carpets.

Our carpets are meticulously sourced from reputable manufacturers and
artisans, ensuring high quality, durability, and exquisite craftsmanship. We
take pride in offering unique, handcrafted carpets that add beauty and elegance
to any space.

Yes, we provide complimentary consultations to help you select the perfect
carpet for your home. Our knowledgeable staff will guide you through our
collection, discuss your preferences and requirements, and offer expert advice
to ensure you make an informed decision.

Sometimes if they are in stock and available ! We understand the importance of seeing and feeling the quality
of our carpets before making a decision. Contact us to request samples, and
we'll be happy to send them to you in consignment or arrange a viewing at our showroom.

Handmade rugs are prized for their individuality and artisanal
craftsmanship. Each rug bears the distinct marks of its maker, resulting in
variations in pattern, color, and texture that add character and charm to the
piece.

Handmade rugs exhibit a level of intricacy and detail that is difficult to
replicate with machine-made rugs. The imperfections inherent in handmade
craftsmanship lend a sense of authenticity and warmth to the rug, making it a
truly one-of-a-kind piece.

A bespoke custom rug allows you to tailor the design, size, and color
palette to suit your specific aesthetic preferences and interior décor. This
personalized approach ensures that the rug seamlessly integrates into your
space and reflects your unique style and personality.

When selecting a handmade rug, consider factors such as the style, color
scheme, and scale of your existing décor. Opt for a rug that harmonizes with
the overall aesthetic of the room while adding visual interest and depth to the
space.

Handmade rugs often feature a rich array of traditional motifs and patterns
inspired by cultural heritage and artistic traditions. From intricate floral
designs to geometric motifs, there are endless possibilities to explore when
choosing a handmade rug for your home.

The choice of materials, such as wool, silk, or a combination of both, can
greatly influence the aesthetic appeal of a handmade rug. Wool rugs are known
for their durability and rich texture, while silk rugs exude a luxurious sheen
and softness that adds elegance to any space.

Absolutely! Many artisans offer custom design services that allow you to
blend traditional craftsmanship with contemporary design aesthetics. Whether
you prefer clean lines and minimalist motifs or bold colors and abstract
patterns, a bespoke custom rug can be tailored to your exact specifications.

Limited edition bespoke rugs are custom-designed and handcrafted pieces
created in a limited quantity, often featuring unique designs, premium
materials, and exceptional craftsmanship. These rugs are meticulously produced
to meet the highest standards of quality and exclusivity.

Limited edition bespoke rugs offer unparalleled exclusivity and
craftsmanship, with each piece meticulously crafted to reflect the vision and
creativity of the designer. These rugs are often characterized by their
distinctive designs, luxurious materials, and attention to detail, making them
prized collectible pieces for discerning buyers.

Yes, all our limited edition bespoke rugs come with a certification of
authenticity, which serves as proof of the rug's origin, quality, and
uniqueness. The certification typically includes details such as the rug's
design, materials, production process, and edition number, providing assurance
to buyers of its authenticity and value.

The certification of authenticity for a limited edition bespoke rug
typically includes details about the rug's designer, manufacturer, materials,
dimensions, edition number, and any special features or design elements. It may
also include a signature or seal of authenticity from the designer or
manufacturer.

The certification of authenticity provides buyers with assurance regarding
the quality, authenticity, and value of their limited edition bespoke rug. It
serves as a guarantee of the rug's provenance and craftsmanship, helping buyers
make informed purchasing decisions and ensuring peace of mind regarding their
investment.

Yes, many designers and manufacturers of limited edition bespoke rugs offer
customization options, allowing buyers to tailor the design, size, color
palette, and materials to their specific preferences and requirements. This
personalized approach ensures that each rug is truly unique and reflects the
buyer's individual style and taste.

Yes, limited edition bespoke rugs are versatile pieces that can enhance the
aesthetic appeal of any interior space, whether residential or commercial.
Their exceptional quality, craftsmanship, and design make them ideal for adding
a touch of luxury and sophistication to homes, offices, hotels, restaurants,
and other high-end environments.

We recommend having your carpets manually cleaned every 4 to 5 years to
maintain their quality and appearance.

Avoid panic and hasty decisions. For everyday stains, blot the area with
plain tap water or sparkling water. Never use salt, as it can fix the dye in
the carpet, making stain removal difficult.

Follow our step-by-step stain removal guide provided on our website or
consult our customer service for assistance.

Care & cleaning

For most stains, detergents or soaps are unnecessary and may cause damage.
We recommend using plain water or consulting with our experts for specific
stains.

Test the colorfastness of your carpet in an inconspicuous area before
attempting any cleaning. Avoid using excessive water or harsh chemicals.

While regular vacuuming is important for removing surface dirt, we advise
against superficial cleaning with special vacuum cleaners. Deep cleaning by
professionals is recommended for optimal maintenance.

If your carpet remains hard or sticky after cleaning, contact our customer
service for further assistance and advice.

We caution against using a hairdryer as it may cause damage to the carpet
fibers. Allow the carpet to air dry naturally or consult our experts for
alternative drying methods.

Yes, we provide comprehensive maintenance services
for carpets to ensure their longevity and quality. Contact us for more information on our maintenance
packages.

Regular vacuuming and occasional professional cleaning are essential for
preserving the beauty and longevity of a handmade or bespoke custom rug. Avoid
exposure to direct sunlight and high foot traffic areas to prevent fading and
wear, and promptly address spills and stains to minimize damage to the rug's
aesthetic appeal.

Compliance
in the context of handcrafted carpets and rugs refers to adherence to industry
standards, ethical labor practices, and environmental sustainability
principles. At our company, compliance encompasses these aspects and ensures
that our products meet the highest quality and ethical standards.

Yes, our
handcrafted carpets and rugs adhere to rigorous industry standards for quality,
sustainability, and ethical production practices. We ensure compliance through
meticulous sourcing of materials, ethical labor practices, and adherence to
relevant certifications and standards.

Absolutely.
We provide certifications and documentation to verify the compliance of our
products upon request. These documents may include details on fire-resitancy and
certifications such as GoodWeave, which ensures ethical labor practices.

Through our
partnership with GoodWeave and other initiatives, we prioritize ethical labor
practices in the production of our handcrafted carpets and rugs. We work
closely with our artisans and suppliers to ensure fair wages, safe working
conditions, and respect for human rights throughout the production process.

Sure.
We actively support initiatives and organizations dedicated to promoting
compliance, ethical practices, and sustainability in the carpet and rug
industry. Our partnership with GoodWeave is just one example of our commitment
to driving positive change and promoting ethical standards within the industry.

While rugs can provide an attractive addition to spaces near a fireplace,
not all rugs are inherently fire-resistant. It's essential to choose rugs made
from materials with fire-retardant properties or treated to enhance fire
resistance, particularly if placed in close proximity to a fireplace.

Rugs made from natural fibers such as wool, which have inherent
fire-retardant properties, are a popular choice for areas near a fireplace.
Additionally, synthetic fibers like nylon or polyester may be treated with
fire-resistant coatings to enhance their fire resistance.

Yes, we offer a specific range of rugs in our assortment that have been
tested for fire resistance have reached the highest safety standards. These
rugs are crafted from premium materials and undergo rigorous testing to ensure
their durability and fire resistance.

A declaration of compliance is a document provided by the manufacturer
certifying that a product meets specific regulatory standards or safety
requirements. For our range of rugs designed for use near a fire-place or in hospitality projects we
provide a declaration of compliance confirming that these rugs have been tested
and have achieved the highest results in terms of fire resistance.

Simply inquire with our customer service team, and we will be happy to
provide you with a declaration of compliance for our range of fire-resistant
rugs. This document serves as proof of the rugs' tested fire resistance and
offers peace of mind regarding their safety and suitability for use near a
fireplace.